Empowering businesses with transparent, affordable, and efficient payment processing solutions.
Equipment & Virtual Terminal Set-up
Poynt N950 & Poynt C Smart Terminal
Include POYNT HQ (Transactions only): Please create POYNT HQ Account /PIN
Allow Refund (Full or Partial) without card present
POYNT Account Set-up will be sent out, contact Elavon Activation 866-451-4007 to reset account
Ingenico Desk 3500 WIFI
Setting: Default Admin PW 16G36120
Refund (Full or Partial), you will need card present with DESK 3500
Debit cards such as FSA/HSA might not work and show a ND error code. If that happens, remember to hit the YELLOW button after you TAP/INSERT/SWIPE the card, then continue on with PIN Debit vs Credit.
Ingenico Move 5000 WIFI
Refund (Full or Partial), you will need card present with MOVE 5000
Axium DX8000 Smart Terminal
Include Talech Virtual Terminal (FREE)
If Tipping/Server is active, contact Talech to change to RETAIL Vertical
Setting/Wi-Fi settings. If prompted to input a password, enter 350000
Talech Virtual Terminal (Basic Email Invoicing) & Mobile App
Talech Mobile (Phone/iPad Only): Virtual terminal will allow for card-NOT present transaction, NOT AVAL on Talech Desktop
To reset Talech account: Call Talech Support 888-995-1998
POYNT HQ Virtual Terminal (GoDaddy Payments)
Flat-Rate 2.8 % + 30¢ per online transaction
Converge Virtual Terminal
Converge Account Activation (REQUIRED): Call Elavon 866-451-4007 to set up, Training optional. Once account is active, go to SETTING to enable BILLING/INVOICING
Payment Insider (Elavon)
Login in with your PAYMENT INSIDERS (Statements only) Account info emailed to you once your Merchant ID is activated. Available to all accounts
Self-service merchant portal for managing all aspects of your payments Business such as Elavon Statements, card transactions, updating business info & Bank Deposit Account Number.
Payment Insider Support (Reset Login): Phone: 800-377-3962 | TechSupp@elavon.com
Customer Support
For any additional support/help, please contact the Elavon/Specific department directly