Please have your MERCHANT ID (MID) & DBA Name when reaching out for support
Customer Support
| Services | Contact | Hours/Notes |
|---|---|---|
| PCI Compliance Manager *Account Login emailed after Merchant ID is activated Need to do online Self-Assessment Questionnaire (SAQ) within 90 days of Merchant Activation, then yearly to avoid penalty / fines | Phone: 855-750-0747 | Account Login: https://pcicompliancemanager.com PCI Compliance Manager: Get Started (Quick Guide) PCI Overview (Video) M-F 8:00AM to 9:00 PM ET Sat 8:00AM to 5:00 PM ET |
| Elavon Customer Activation, & Training POS Terminal or Standard Converge Virtual Terminal Training | Phone: 866-451-4007 Terminal Activations - Option 4 | M-F 8:30AM to 9:00PM EST *Optional on-boarding since terminal is already activated |
| Elavon General Customer Support Account, Technical (DESK 3500/5000, POYNT), Reprogram, POS Issues | Phone: 800-725-1243 Email custsvc@elavon.com | 24hrs / 7 Days |
| Talech Device (Axium) & Talech Terminal Support Activation, Training, Technical Support | Phone: 888-995-1998 Email support@talech.com | *Optional on-boarding since terminal is already activated |
| Converge Virtual Terminal Setup & Technical Support | Phone: 800-377-3962 Email custsvc@elavon.com | M-F 9:00AM to 8PM EST |
| Payment Insiders Account & Technical Support | Phone: 800-377-3962 Email: TechSupp@elacon.com | M-F 9:00AM to 8PM EST |
| Elavon Loss Prevention | Email: SecurityRisk@elavon.com | M-F 8:00AM to 5:00PM EST SLA to response: 24 hours via email |
| Elavon Dispute Resolution Chargebacks & Retrievals | Phone: 866-600-5008 Email: Chgback@elavon.com | M-F 8:30AM to 6:30PM EST |
| ODs on Finance Support New Equipment Ordering / Business DBA/Banking Change | Email Merchant@odsonfinance.com | Reponse: 24-48 hrs via email |